How does the icon request tool work?

We often receive questions about the icon requests. This article will help you to understand how this tool works through different situations.

Basic information

We have to identify the package name and the activity of an Android application to support it.
Let’s take an example with the Google app (Google Play Store link) :

• The package name is: com.google.android.googlequicksearchbox (mentioned at the end of the url link)
  A package name is an ID which uniquely identifies the app on the device and in Google Play Store (source)
• The activity is… actually we should say here: the activities are com.google.android.googlequicksearchbox.SearchActivity and com.google.android.googlequicksearchbox.VoiceSearchActivity.
  One app (one package name) can have one or several activities. It depends on its features and its developer can simply replace the existing activity by a new one.

To fully support the Google app, we have to include 1 package name but 2 activities for the same icon (eg: google_search).

Now that we have the basic information, let’s discuss about the “issues” 🙂

Issue 1: the Google app is no longer supported since I have updated to a newer version.

You know that the icon google_search is listed within the icon pack but it’s no longer applied in your drawer. Moreover the Google app is listed again in the icon request menu.

What does it mean?
Either Google has created a new activity for this package name or we did a mistake in our config files (it’s unlikely since we always add new stuff so existing/working things are never erased).

What is the solution?
Simply send a new icon request from the dashboard. We will add the new activity for the next update, using the same icon.

Issue 2: you found the right name in the list of supported apps but the icon doesn’t change in your drawer.

For example, you found “burger_king” in the list of icons and you are using this Burger King app. There’s absolutely no reason to not get the custom icon, right?

Did you know that Raya Icon Pack supports 9 different package names for the icon “burger_king“? 🙂
=> de.burgerking.kingfinder, es.burgerking.android, jp.bkj.android, com.emn8.mobilem8.nativeapp.bk,…

You may have a 10th package name (with its own activity by the way) that we have to match with the icon “burger_king”.

What is the solution?
Simply send a new icon request from the dashboard.

Other issues

We sometimes receive emails with no attachment. We do need the zip file to get the original icons and the package names + activities.
Consequently we ask you to send a new icon request and to check the attachment next time.

The problem is that the apps are marked as “already requested” in the icon request tool?

What is the solution?
Go to the settings of the dashboard and select “Clear Icon Request Data“. Go back to the icon request tool to send a new email.
By the way, do not try to do this to be able to request more icons for free since we control this 🙂 Do not waste your/our time, thank you.

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Managing dozens of icon requests requires several manipulations which are source of error. If the above information don’t help you, feel free to contact us. We do our best to answer and publish a fix as soon as possible.